Account

Yes you do. Without an account, you wont be able to track or manage your order.

 

You have the ability to make changes to your account directly from your online account portal. From your customer portal, you can: change your delivery schedule, edit your shipping information, view your purchase history, edit your billing/payment information, and even change your account email address. Log in to your customer portal here.

 

Your account will be created automatically after placing your first order. After ordering, you can log into the customer portal with the email address and password used for your first purchase and check the status of your shipments! If you’re having trouble creating or logging into your account feel free to send an email to [email protected].

 

 

Forgot which email you used? Send an email to [email protected] with your name as you first registered, the emails you remember and shipping address. One of our customer experience experts will help you out!

 

 

Forgot your password? No problem. Click where it says Forgot your password? Here and we’ll send you a link to reset your password.

 

 

If you can’t find the email we sent, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add [email protected] to your “Safe Senders” or “Trusted Sites” list.

 

Prescription

 

During the checkout process, you can choose for us to verify your prescription is correct, either provide us with a copy of your prescription by uploading a photo of it to your account or supply us with your optician’s contact details so we can confirm your details are correct.

We’ll only ask you your prescription checking preference the first time you place an order. If you wish to change it later, you must do so from the prescription section of your account.

A prescription is necessary for ordering contact lenses – it is the only way to ensure you are ordering the right lenses for your eyes.

Read the full disclaimer here

 

Shopping

 

You’ll be sent a shipping confirmation email with a tracking link once your order has shipped. You can also log into your

account to check your order status by going here

 

 

All orders are shipped from Lagos, Nigeria.

 

 

Please log in your account and go to ‘View Order Status’. You will see your order is marked as ‘Shipped’ however most of the time our staff will update to ‘Shipped’ later than actual dispatching date. Every order will be dispatched within 2-4 working days unless the item is out of stock and we will send an email to notify you.

 

 

It take between 1 – 3 days for Lagos residents. And 3 – 5 days for delivery outside Lagos. 

3-7 days for international orders.

 

 

Sorry – no. Once your order ships we are unable to modify the method by which it was sent.

 

 

You can update your shipping information by logging into your customer portal here, and selecting the option “Address”. Then select “Edit” to update your shipping address.

 

Payment

 

We accept the following payment methods:

Credit card/debit card

VISA
Verve
Mastercard

All payments are 3D Secure, this means transfers through our website are 100% safe.

For quicker and easier payment, save your card details to your account during checkout, or click ‘Saved Cards’ in your account summary to view or delete a card.

 

 

Our products are quoted in Nigerian Naira and United State Dollars (USD). But all payments are made in Naira.

 

 

Email us at [email protected] and we will send you a copy of your invoice. or you can download it from your account page here,

 

 

If you received a coupon with a discount code, you can enter it in the order summary box after entering your shipping address. For some promotions, the discounts are applied automatically at checkout so you can save and relax!

 

 

We are required to apply state and local sales tax to your subscription payments. The amount of the sales tax depends on your current postal code and your subscription plan. You will see the added sales tax at checkout (if charged in your state).

 

 

If you need to make a change or cancel your order after it has been paid for please contact our customer service team on +234 (0) 813-183-1180 or email them at [email protected]. Please be aware that orders will be picked and packed very quickly so we advise you to call us as soon as possible to avoid disappointment.

 

Glossary

TermDefinition
AdditionA figure used to determine the additional prescription strength needed for correcting near vision for those with presbyopia.
AcuvueA brand of contact lenses manufactured by Johnson & Johnson.
Air OptixA brand of contact lenses manufactured by Alcon.
AstigmatismIs a condition of the eye caused by an irregular curvature of the cornea, resulting in blurred and unfocused vision.
AxisA value that determines the direction needed to correct astigmatism on a contact lens or glasses prescription.
Base CurveThe curvature of a contact lens in millimetres used to determine the fit of the lens on the eye.
  
BifocalA lens that contains two prescriptions, often distance at the top and reading at the bottom.
  
Ciba VisionA manufacturer of contact lenses.
Coloured Contact LensA lens tinted or coloured for wear.
  
CorneaIs the front part of the eye, which covers the iris and the pupil it is transparent and helps protect the eye from dust, germs and other harmful matter.
Cosmetic Contact LensA lens tinted with colour or with a fashionable design such as country flags, or movie eyes.
CylinderA figure required for patients with astigmatism that shows what level of correction is needed.
Daily Disposable Contact LensIs a lens designed to be worn for one day and then disposed of.
DepositsAre debris or protein build up on the lens surface.
DiameterThe distance in millimetres from one end of a contact lens to the other. A value used in a prescription.
DioptreA unit of measurement used in optics to determine the refractive power of a lens.
Disinfectant SolutionA solution used to disinfectant contact lenses.
DominantA value required for multifocal contact lenses to determine which the dominant eye is referred to as the “D” value. The non-dominant is referred to as “N”.
Enzyme cleanerA solution used to remove protein from the lens surface, can also occur in tablet form, in which the tablet is mixed with saline or disinfecting solution as directed.
Extended WearA contact lens designed for extended wear, is one that can be worn overnight.
Fashion Contact LensA lens tinted with colour or with a fashionable design such as country flags, or movie eyes.
  
GlaucomaA condition which causes gradual sight loss due to pressure within the eye.
Hyperopia (long-sightedness)The loss of near vision but the ability to see into the distance clearly.
IrisThe coloured portion of the eye.
Long-sightednessSee Hyperopia.
Monthly Disposable (Monthlies)Is a lens designed to be worn daily for a month and then disposed of.
MultifocalA lens that corrects both short and long-sightedness, by using two different surface areas to correct near and distance vision.
MyopiaThe loss of distance vision but the ability to see objects up-close clearly.
OphthalmologistA medical doctor that specialises in the treatment and diagnosis of eye diseases, and who is licensed to perform eye surgery.
OpticianA medical practitioner licensed to fit and supply glasses and contact lenses.
Optometrist (OD)A medical practitioner trained to fit and supply glasses and contact lenses, as well as diagnose and treat certain eye diseases.
Oxygen permeabilityThe level of oxygen that can pass through the lens surface to the eye.
PlanoA contact lens made without a prescription usually for cosmetic use, such as a coloured contact lens.
PowerThe value used to determine the strength of visual correction needed. This is sometimes referred to as the sphere.
PresbyopiaA degenerative condition of the eye that affects the near vision, it usually occurs in those over the age of 40’s.
ProclearA contact lens brand produced by CooperVision.
  
RGP (Rigid Glass Permeable)A rigid lens made from a harder material than soft lenses, usually prescribed for patients with an astigmatism or irregular eye shape as they are thought to be better at correcting vision in these cases.
Rinsing SolutionA lens solution used to clean the lens before wear.
Rewetting SolutionA solution used to rewet the lens to increase comfort during wear.
SolutionA liquid solution designed to rinse, clean and store soft or gas permeable contact lenses.
Short-sightednessSee Myopia.
Silicone hydrogelIs an advanced soft lens material that allows more oxygen to reach they eye than traditional soft hydrogel lenses.
  
SphereThe value used to determine the strength of visual correction needed. This is sometimes referred to as the power.
ToricA contact lens used for correcting astigmatism in patients.
Two Weekly DisposableFrequent replacement lenses designed for wear daily over a two week period before they should be disposed of.
RXPrescription.
Visibility TintA light tint to the contact lens that helps the wearer with handling.