Account

Yes you do. Without an account, you wont be able to track or manage your order.

You have the ability to make changes to your account directly from your online account portal. From your customer portal, you can: change your delivery schedule, edit your shipping information, view your purchase history, edit your billing/payment information, and even change your account email address. Log in to your customer portal here.

Your account will be created automatically after placing your first order. After ordering, you can log into the customer portal with the email address and password used for your first purchase and check the status of your shipments! If you’re having trouble creating or logging into your account feel free to send an email to info@cheriesoptics.com.

Forgot which email you used? Send an email to info@cheriesoptics.com with your name as you first registered, the emails you remember and shipping address. One of our customer experience experts will help you out!

Forgot your password? No problem. Click where it says Forgot your password? Here and we’ll send you a link to reset your password.

If you can’t find the email we sent, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add info@cheriesoptics.com to your “Safe Senders” or “Trusted Sites” list.

Prescription

During the checkout process, you can choose for us to verify your prescription is correct, either provide us with a copy of your prescription by uploading a photo of it to your account or supply us with your optician’s contact details so we can confirm your details are correct.

We’ll only ask you your prescription checking preference the first time you place an order. If you wish to change it later, you must do so from the prescription section of your account.

A prescription is necessary for ordering contact lenses – it is the only way to ensure you are ordering the right lenses for your eyes.

Read the full disclaimer here

Shopping

You’ll be sent a shipping confirmation email with a tracking link once your order has shipped. You can also log into your

account to check your order status by going here

All orders are shipped from Lagos, Nigeria.

Please log in your account and go to ‘View Order Status’. You will see your order is marked as ‘Shipped’ however most of the time our staff will update to ‘Shipped’ later than actual dispatching date. Every order will be dispatched within 2-4 working days unless the item is out of stock and we will send an email to notify you.

it take between 1 – 3 days for Lagos residents

and 3 – 5 days for delivery outside Lagos

Sorry – no. Once your order ships we are unable to modify the method by which it was sent.

You can update your shipping information by logging into your customer portal here, and selecting the option “Subscriptions”. Then select “Edit” to update your shipping address.

Payment

We accept the following payment methods:

Credit card/debit card

VISA
Verve
Mastercard

All payments are 3D Secure, this means transfers through our website are 100% safe.

For quicker and easier payment, save your card details to your account during checkout, or click ‘Saved Cards’ in your account summary to view or delete a card.

Our products are quoted in Nigerian Naira and United State Dollars (USD). But all payments are made in Naira.

Email us at info@cheriesoptics.com and we will send you a copy of your invoice. or you can download it from your account page here

If you received a coupon with a discount code, you can enter it in the order summary box after entering your shipping address. For some promotions, the discounts are applied automatically at checkout so you can save and relax!

We are required to apply state and local sales tax to your subscription payments. The amount of the sales tax depends on your current postal code and your subscription plan. You will see the added sales tax at checkout (if charged in your state).

If you need to make a change or cancel your order after it has been paid for please contact our customer service team on +234 (0) 813-183-1180 or email them at info@cheriesoptics.com. Please be aware that orders will be picked and packed very quickly so we advise you to call us as soon as possible to avoid disappointment.

You can update your billing information by logging into your customer portal here, and selecting the option “Billing Information”. Then select “Update Card” to update your card on file and billing information.

Glossary

Term Definition
Addition A figure used to determine the additional prescription strength needed for correcting near vision for those with presbyopia.
Acuvue A brand of contact lenses manufactured by Johnson & Johnson.
Air Optix A brand of contact lenses manufactured by Alcon.
Astigmatism Is a condition of the eye caused by an irregular curvature of the cornea, resulting in blurred and unfocused vision.
Axis A value that determines the direction needed to correct astigmatism on a contact lens or glasses prescription.
Base Curve The curvature of a contact lens in millimetres used to determine the fit of the lens on the eye.
Bifocal A lens that contains two prescriptions, often distance at the top and reading at the bottom.
Ciba Vision A manufacturer of contact lenses.
Coloured Contact Lens A lens tinted or coloured for wear.
Cornea Is the front part of the eye, which covers the iris and the pupil it is transparent and helps protect the eye from dust, germs and other harmful matter.
Cosmetic Contact Lens A lens tinted with colour or with a fashionable design such as country flags, or movie eyes.
Cylinder A figure required for patients with astigmatism that shows what level of correction is needed.
Daily Disposable Contact Lens Is a lens designed to be worn for one day and then disposed of.
Deposits Are debris or protein build up on the lens surface.
Diameter The distance in millimetres from one end of a contact lens to the other. A value used in a prescription.
Dioptre A unit of measurement used in optics to determine the refractive power of a lens.
Disinfectant Solution A solution used to disinfectant contact lenses.
Dominant A value required for multifocal contact lenses to determine which the dominant eye is referred to as the “D” value. The non-dominant is referred to as “N”.
Enzyme cleaner A solution used to remove protein from the lens surface, can also occur in tablet form, in which the tablet is mixed with saline or disinfecting solution as directed.
Extended Wear A contact lens designed for extended wear, is one that can be worn overnight.
Fashion Contact Lens A lens tinted with colour or with a fashionable design such as country flags, or movie eyes.
Glaucoma A condition which causes gradual sight loss due to pressure within the eye.
Hyperopia (long-sightedness) The loss of near vision but the ability to see into the distance clearly.
Iris The coloured portion of the eye.
Long-sightedness See Hyperopia.
Monthly Disposable (Monthlies) Is a lens designed to be worn daily for a month and then disposed of.
Multifocal A lens that corrects both short and long-sightedness, by using two different surface areas to correct near and distance vision.
Myopia The loss of distance vision but the ability to see objects up-close clearly.
Ophthalmologist A medical doctor that specialises in the treatment and diagnosis of eye diseases, and who is licensed to perform eye surgery.
Optician A medical practitioner licensed to fit and supply glasses and contact lenses.
Optometrist (OD) A medical practitioner trained to fit and supply glasses and contact lenses, as well as diagnose and treat certain eye diseases.
Oxygen permeability The level of oxygen that can pass through the lens surface to the eye.
Plano A contact lens made without a prescription usually for cosmetic use, such as a coloured contact lens.
Power The value used to determine the strength of visual correction needed. This is sometimes referred to as the sphere.
Presbyopia A degenerative condition of the eye that affects the near vision, it usually occurs in those over the age of 40’s.
Proclear A contact lens brand produced by CooperVision.
RGP (Rigid Glass Permeable) A rigid lens made from a harder material than soft lenses, usually prescribed for patients with an astigmatism or irregular eye shape as they are thought to be better at correcting vision in these cases.
Rinsing Solution A lens solution used to clean the lens before wear.
Rewetting Solution A solution used to rewet the lens to increase comfort during wear.
Solution A liquid solution designed to rinse, clean and store soft or gas permeable contact lenses.
Short-sightedness See Myopia.
Silicone hydrogel Is an advanced soft lens material that allows more oxygen to reach they eye than traditional soft hydrogel lenses.
Sphere The value used to determine the strength of visual correction needed. This is sometimes referred to as the power.
Toric A contact lens used for correcting astigmatism in patients.
Two Weekly Disposable Frequent replacement lenses designed for wear daily over a two week period before they should be disposed of.
RX Prescription.
Visibility Tint A light tint to the contact lens that helps the wearer with handling.

Need Help?

Give us a call 234 (0) 81-3183-1180